Some people at Cutting Edge feel that Carol needs to work on her EQ (emotional intelligence) skills. Steve and Sam run an EQ training session for the staff. Carol thinks no such training is called for. Sanjay has problems with his emotions, being quick to snap at colleagues and denigrate their work. Dion advocates reading people’s body language and being sensitive to their needs. Casey is the eternal victim of Sanjay’s anger and Barney encroaches on Serena's personal space. Dion and Sherry attempt a role-play which gets out of hand. Serena, the VP, still manages not to notice other people’s reactions. Marcus praises everyone’s efforts at growing and developing their EQ.