Introduction to Reference Work in the Digital AgeBook - 2003
An introduction to reference work in the fast-moving 21st century. Joseph Janes seeks to identify user needs and choose the best reference approaches for seeing that those needs are met. He addresses questions such as what is the optimal mix of desk/phone/e-mail/chat?
Publisher: New York : Neal-Schuman Publishers, c2003.
Branch Call Number: 025.52 JAN
Characteristics: xviii, 213 p. :,ill. ;,23 cm.